Privacy Policy

Last Updated: June 2026

At Urban House (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our mobile app, or book our cleaning and maintenance services.

By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information You Provide

• Full name

• Email address

• Phone number

• Home or office address

• Payment details (processed securely via third-party gateways)

• Service preferences and booking history

b. Information Collected Automatically

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on our site

• Location data (with your consent)

c. Information from Third Parties

• Social media profiles (if you log in via social accounts)

• Reviews or feedback left on partner platforms

2. How We Use Your Information

We use your information to:

• Process and confirm your service bookings

• Communicate with you about appointments and updates

• Send promotional offers, newsletters, and service reminders (you may opt out)

• Improve our website, app, and customer experience

• Handle payments and issue invoices

• Respond to your inquiries and support requests

• Comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share it with:

• Service Professionals – Technicians and cleaners assigned to your job

• Payment Processors – To securely complete transactions

• Legal Authorities – If required by law or to protect our rights

• Business Partners – Only with your explicit consent

All third-party providers are contractually obligated to protect your data.

4. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Enhance your browsing experience

• Analyze website traffic and performance

• Deliver personalized content and ads

You can manage your cookie preferences in your browser settings. Disabling cookies may affect some website features.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• SSL encryption for data transmission

• Secure servers and firewalls

• Restricted access to personal information

• Regular security audits

While we strive to protect your data, no system is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal, tax, or accounting requirements

• Resolve disputes and enforce agreements

When no longer needed, we securely delete or anonymize your data.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or update your personal data

• Request deletion of your data

• Withdraw consent at any time

• Opt out of marketing communications

• Request a copy of your data in a portable format

To exercise these rights, contact us at info@urbanhouse.ae or call +971 52 61 58580.

8. Third-Party Links

Our website may contain links to external sites (e.g., payment gateways, social media). We are not responsible for the privacy practices of those third parties. We encourage you to review their policies separately.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out:

Urban House

📞 Phone: +971 52 61 58580
📧 Email: info@urbanhouse.ae
📍 Address: Meydan Grandstand – 6th Floor, Al Meydan Rd – Nad Al Sheba – Dubai
🌐 Website: www.urbanhouse.ae

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Acknowledgement

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.