Terms & Conditions of Service

Effective Date: This agreement becomes effective on the date the work commences or the date the quotation/invoice is accepted by the customer, client, owner, agent, broker, POA (Power of Attorney), individual, company, corporation, or holding, whichever occurs first.

Company: Urban House L.L.C-FZ
Website: www.urbanhouse.ae
Phone: +971 52 61 58580
Email: info@urbanhouse.ae
Address: Meydan Grandstand – 6th Floor, Al Meydan Rd – Nad Al Sheba – Dubai

1. Introduction

Welcome to Urban House L.L.C-FZ. These Terms & Conditions govern all services provided by Urban House L.L.C-FZ (“we”, “us”, “our”, “Urban House”, “URBAN HOUSE”, “URBAN HOUSE – (UH)”) to the customer (“you”, “your”). By requesting a quotation, accepting our proposal, or allowing us to commence work, you agree to be bound by these Terms & Conditions in full.

These terms apply to all services rendered, regardless of whether a formal contract has been signed, and supersede any prior agreements or understandings.

2. Effective Date

2.1 When These Terms Become Effective
These Terms & Conditions become effective and binding on the earliest of the following dates:

• The date you accept our quotation (via WhatsApp, email, verbal confirmation, or any other means)

• The date you sign the invoice or quotation

• The date we commence work on your site

• The date you make full or partial payment towards the services

2.2 Parties Bound
This agreement applies to all parties involved, including but not limited to:

• Clients

• Customers

• Property owners

• Tenants

• Agents

• Brokers

• POA (Power of Attorney) holders

• Individuals

• Companies

• Corporations

• Holdings

Any of the above parties accepting a quotation on behalf of the property or services is bound by these Terms & Conditions.

2.3 Acceptance of Terms
By accepting our quotation, allowing work to begin, or making a payment, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in full.

3. Quotations & Estimates

3.1 Validity of Quotation
All quotations provided by Urban House are valid for 30 days from the date of issue, unless otherwise stated in writing. After this period, a new quotation may be required.

3.2 Basis of Quotation
Quotations are based on the information provided by you at the time of request. If circumstances change or additional work is required, we reserve the right to adjust the quotation accordingly.

3.3 Site Inspection
We reserve the right to conduct a physical site inspection before providing a final quotation. If a quotation was provided without a site visit, we may revise it upon actual inspection.

3.4 Hidden Conditions
If during the course of work we encounter hidden, unforeseen, or pre-existing conditions that were not visible or known at the time of quotation, additional charges may apply. We will notify you and seek your approval before proceeding with any extra work.

4. Scope of Services

4.1 Defined Scope
We agree to provide the services as explicitly outlined in the quotation provided to you. We are only responsible for those work items that are clearly written in the quotation or invoice. Any work outside this scope will be treated as a variation and will be subject to a separate quotation and your written approval.

4.2 Exact Wording of Scope
We charge you only for the scope of work that is clearly mentioned in the quotation or invoice. If any service or item is not explicitly stated in writing, it is not included in our scope of work, and we are not obligated to perform it.

4.3 Examples of Scope
Examples of scope of work include but are not limited to:

• AC cleaning

• Filter cleaning

• Outdoor unit cleaning

• Painting services

• Electrical work

• Any other services clearly mentioned in the quotation

4.4 Variations
Any request to change, add, or remove services must be submitted in writing. We will provide a revised quotation for the variation, and work will only commence upon your written acceptance.

5. Our Service Warranty

5.1 Warranty Coverage
We provide a 3‑month warranty on the services we provided only (parts and materials are not covered). This warranty covers all labour and workmanship carried out by our team from the date of completion.

5.2 Specific Warranty Terms – No Third-Party Intervention
The 3‑month service warranty is provided on the specific services we performed (for example: AC cleaning, filter cleaning, outdoor unit cleaning, painting, electrical work, etc.).

IMPORTANT – WARRANTY CONDITION:
During these 3 months, no other company, individual, tenant, owner, agent, broker, POA, corporation, or holding may perform any service on the same scope of work, or any other scope of work related to the same system/area, while our warranty is active.

If any other company, technician, tenant, owner, agent, broker, POA, corporation, holding, or individual performs any AC-related service (or any service related to the work we performed) within the 3‑month warranty period, you will not be able to claim the 3‑month service warranty from us.

Examples:

• If we performed AC cleaning and filter cleaning, and within 3 months another company comes and does any AC service (even if it’s different), the warranty becomes void.

• If we performed painting, and within 3 months another company does any painting touch-up or related work, the warranty becomes void.

This is because we cannot guarantee work that may have been altered, affected, or interfered with by a third party.

5.3 What Is Not Covered
This warranty does not extend to:

• Parts, materials, components, or equipment supplied by third parties or purchased by you

• Pre-existing conditions, faults, or damage that existed before our work began

• Damage caused by misuse, neglect, accidents, or unauthorized modifications after completion

• Normal wear and tear

• Issues arising from failure to follow our care or maintenance instructions

• Any work performed by third parties not authorized by us

• Damage caused by weather, natural conditions, or environmental factors

• Damage caused by tenant, owner, agent, broker, POA, individual, company, corporation, or holding irresponsibility

• Damage to electrical components, materials, or parts after installation

5.4 Complimentary Check‑Up Visit
As part of our commitment to quality, we offer a complimentary check‑up visit after 3 months from the date of completion. During this visit, we will:

• Inspect the work performed

• Ensure everything remains in perfect working order

• Address any minor adjustments if needed

This visit is free of charge for labour only and does not include replacement of parts or materials.

5.5 Warranty Validity – Full Payment Required
The 3‑month service warranty provided under these Terms & Conditions shall only take effect upon receipt of full payment for the services rendered.

If the total amount due is not paid in full:

• The warranty is automatically void

• No warranty claims will be accepted or processed

• The complimentary 3‑month check‑up visit will not be scheduled or performed

• Any defects or issues discovered will be treated as chargeable repairs

5.6 Warranty Start Date
Warranty coverage begins from the date of completion, provided that full payment has been received. If payment is received after the completion date, the warranty period will commence from the date of full payment clearance.

5.7 Warranty on Services Only – Not on Materials
We offer warranty on services only, not on materials, parts, or electrical components.

We supply materials and parts in perfect condition at the time of installation. However, after some time, due to:

• Weather conditions

• Natural factors

• Tenant, owner, agent, broker, POA, individual, company, corporation, or holding irresponsibility

• Electrical fluctuations or damage

We are unable to provide any warranty on materials, electrical items, or parts. Our warranty is strictly limited to the labour and services we performed.

6. Warranty Claim Process

6.1 How to Claim
To make a warranty claim, you must:

• Contact us in writing via email at info@urbanhouse.ae or by phone at +971 52 61 58580

• Contact us within the 3‑month warranty period

• Provide your full name, quotation or invoice number, and date of service completion

• Describe the issue in detail and provide supporting photos if possible

• Confirm in writing that no other company, technician, tenant, owner, agent, broker, POA, corporation, holding, or individual has performed any work on the same system/area during the warranty period

6.2 Assessment
We will review your claim and arrange a site visit to assess the work. If we determine that the issue falls under the scope of our service warranty and no third party has interfered, we will rectify it at no additional labour charge.

6.3 Response Time
We aim to respond to all warranty claims within 2 business days and schedule a visit within 5 business days, subject to availability.

6.4 No Third-Party Repairs
Any repairs or modifications carried out by third parties without our prior written consent will automatically void this warranty. We will not be liable for any costs incurred from third-party repairs.

7. Payment Terms

7.1 Payment Schedule
Payment terms are as specified in your quotation. Unless otherwise agreed in writing, full payment is due upon completion of the work or as per the milestone schedule outlined in your quotation.

7.2 Accepted Payment Methods
We accept payments via:

• Bank transfer (details provided on invoice)

• Cash

• Credit/Debit Card (if applicable)

7.3 Late Payment
If payment is not received by the due date, we reserve the right to:

• Charge interest at a rate of 2% per month on the outstanding balance

• Suspend or cancel any warranty obligations

• Refer the matter to a collection agency or legal counsel

• Take legal action to recover the outstanding amount, and you agree to cover all associated collection costs and legal fees

7.4 Retention of Title
All materials, parts, and goods supplied by us remain our property until full payment is received. If payment is not made, we reserve the right to reclaim or remove such items.

7.5 Payment Plans
If a payment plan or installment agreement is in place, warranty coverage will only apply once the final installment has been paid in full.

8. Agreement & Acceptance

8.1 Method of Acceptance
By accepting our quotation via WhatsApp, email, verbal confirmation, or any other form of communication, you agree to these Terms & Conditions in full.

8.2 Acceptance Binding
Once you have accepted the quotation through any means (WhatsApp, email, verbal, or written), it is considered a binding agreement between you and Urban House.

8.3 Withdrawal After Acceptance
If you accept the quotation and later decide to withdraw, cancel, or deny proceeding with the work, we reserve the right to take legal action against you for:

• Breach of contract

• Recovery of costs incurred for preparation, materials ordered, or time allocated

• Any other losses or damages suffered as a result of your withdrawal

8.4 Parties Bound
This agreement applies to all parties involved, including but not limited to:

• Clients

• Customers

• Property owners

• Tenants

• Agents

• Brokers

• POA (Power of Attorney) holders

• Individuals

• Companies

• Corporations

• Holdings

Any of the above parties accepting a quotation on behalf of the property or services is bound by these Terms & Conditions.

9. Customer Responsibilities

To ensure the smooth execution of our services and the validity of your warranty, you agree to:

• Provide safe, clear, and reasonable access to the site for our team

• Ensure the site is free from hazards and obstructions

• Obtain all necessary permissions, approvals, or permits required for the work

• Notify us immediately of any issues, concerns, or defects with the work performed

• Not attempt to repair, modify, or alter the work yourself or through third parties during the warranty period

• Not allow any other company, technician, tenant, owner, agent, broker, POA, corporation, holding, or individual to perform any service on the same system/area during the warranty period

• Follow any care, usage, or maintenance instructions provided after completion

• Inform us of any hidden installations (electrical, plumbing, gas, etc.) that could affect our work

10. Health & Safety

10.1 Our Obligations
We are committed to maintaining a safe working environment. Our team will comply with all applicable health and safety regulations.

10.2 Your Obligations
You agree to:

• Inform us of any specific health and safety risks on your premises

• Ensure that children, pets, and unauthorized persons are kept away from the work area

• Not hold us liable for any pre-existing hazards on your property

11. Liability & Indemnity

11.1 Limitation of Liability
To the fullest extent permitted by law:

• Our total liability to you, whether in contract, tort (including negligence), or otherwise, is limited to the total value of the services provided as stated in the quotation

• We are not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, loss of use, or damage to reputation

11.2 Pre-Existing Conditions
We are not responsible for any pre-existing conditions, faults, or damage discovered during or after our work. We will inform you of any such findings, but we accept no liability for them.

11.3 Property Damage
While we take every care to protect your property, we shall not be liable for any damage caused to your premises unless it is proven to be a direct result of our negligence.

11.4 Indemnity
You agree to indemnify and hold us harmless against any claims, losses, or damages arising from:

• Your breach of these Terms & Conditions

• Any third-party claims resulting from your actions or omissions

• Any pre-existing conditions on your property

• Damage caused by weather, natural conditions, or third-party interference

12. Cancellation & Rescheduling

12.1 Cancellation by You
If you wish to cancel our services:

• Cancellations must be made in writing

• If work has already commenced, you will be liable for the cost of work completed and materials ordered up to the date of cancellation

• We reserve the right to charge a cancellation fee to cover administrative costs and lost time

12.2 Rescheduling by You
If you need to reschedule, please provide at least 48 hours’ notice. Failure to do so may result in a rescheduling fee.

12.3 Cancellation by Us
We reserve the right to cancel or postpone work due to:

• Unforeseen circumstances or emergencies

• Safety concerns on site

• Failure to provide access or necessary information

• Non-payment or breach of these terms

13. Force Majeure

We shall not be liable for any delay or failure to perform our obligations if caused by events beyond our reasonable control, including but not limited to:

• Acts of God (fire, flood, earthquake, storm, etc.)

• War, terrorism, civil unrest, or riots

• Strikes, labour disputes, or industrial action

• Government restrictions, regulations, or lockdowns

• Supply chain disruptions or material shortages

• Power outages, network failures, or technical issues

If a force majeure event occurs, we will notify you as soon as reasonably possible and work to resume services once the event has passed.

14. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

15. Privacy & Data Protection

15.1 Personal Information
We collect and process your personal information solely for the purpose of providing our services, communicating with you, and fulfilling our contractual obligations.

15.2 Data Security
We take reasonable steps to protect your data from unauthorized access, loss, or misuse. We do not sell or share your personal information with third parties for marketing purposes.

15.3 Your Rights
You have the right to request access to, correction of, or deletion of your personal data held by us. Please contact us at info@urbanhouse.ae for any data-related requests.

16. Intellectual Property

All content on our website, including text, images, logos, and designs, is the intellectual property of Urban House and may not be used, reproduced, or distributed without our prior written consent.

17. Severability

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms & Conditions, together with the quotation provided, constitute the entire agreement between you and Urban House. They supersede all prior negotiations, representations, or agreements, whether written or oral.

19. Amendments

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be communicated to you in writing or posted on our website at www.urbanhouse.ae/terms-of-service. It is your responsibility to review the terms periodically.

20. Contact Us

If you have any questions, concerns, or wish to make a warranty claim, please contact us:

📞 Phone: +971 52 61 58580
📧 Email: info@urbanhouse.ae
📍 Address: Meydan Grandstand – 6th Floor, Al Meydan Rd – Nad Al Sheba – Dubai
🌐 Website: www.urbanhouse.ae

Acknowledgement

By accepting our quotation via WhatsApp, email, verbal confirmation, or any other means, and by allowing us to commence work or making a payment, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions of Service in full.

Quick Summary Table

Warranty Condition – Important Notice

Please Read Carefully:

✅ Our 3‑month service warranty is valid only if:

• Full payment has been received

• No other company, technician, tenant, owner, agent, broker, POA, corporation, holding, or individual has performed any service on the same system/area during the 3-month period

❌ Our 3‑month service warranty becomes void if:

• Payment is outstanding or incomplete

• Any third party performs any work related to the scope we covered

• Materials or parts are damaged due to weather, natural conditions, or irresponsibility

• Electrical components fail after installation (we warranty labour only)